Last Updated: 10/10/2024

Thank you for choosing Shortneer.com for your URL shortening, QR code generation, bio link creation, and file hosting needs. We strive to provide high-quality services and support to our users. This Return and Refund Policy outlines the terms and conditions regarding refunds for any purchases made through our platform.

1. Overview

Shortneer.com aims to ensure customer satisfaction. However, due to the nature of our digital services, we have specific guidelines regarding returns and refunds. By using our Services, you agree to comply with this policy.

2. Eligibility for Refunds

2.1 Digital Services

Refunds for digital services, such as our URL Shortener, QR Codes Generator, Bio Links Generator, and File Hosting service, are generally not applicable once the service has been activated or utilized. This includes:

URL Shortening: Once a link has been shortened and used, it cannot be refunded.

QR Codes: Generated QR codes are considered final and non-refundable.

Bio Links: Once created and shared, these links are non-refundable.

File Hosting: Files uploaded and hosted are non-refundable after the transaction is completed.

2.2 Subscription Services

If you purchase a subscription plan for enhanced services, you may request a refund within the first 30 days of the subscription if you have not used the services. After this period, or if the services have been accessed, no refunds will be granted.

3. Requesting a Refund

If you believe you are eligible for a refund based on the criteria outlined above, please follow these steps:

Contact Customer Support: Send an email to support@shortneer.com with the subject line "Refund Request."

Provide Details: Include your account information, the services purchased, the date of purchase, and the reason for your refund request.

Submit Your Request: Ensure your request is submitted within the specified timeframe outlined in Section 2.

Our customer support team will review your request and respond within 2-3 business days.

4. Processing Refunds

4.1 Approval Process

Upon receiving your refund request, our team will evaluate your submission based on the eligibility criteria. If your request is approved, we will process the refund within 7-10 business days.

4.2 Payment Method

Refunds will be issued using the same payment method you used for the original transaction. If the payment method is no longer available, we may issue a credit to your account or provide an alternative method for the refund.

5. Exceptions

While we strive to accommodate our customers, the following exceptions apply:

Service Outages: If there is a significant outage or failure in our Services that prevents you from accessing your account or using our services, you may contact us for assistance. Refunds will be evaluated on a case-by-case basis.

Accidental Purchases: If you believe you made an accidental purchase, please contact us within 24 hours of the transaction. Refunds for accidental purchases may be granted at our discretion.

6. Account Termination and Refunds

If your account is suspended or terminated due to violations of our Terms and Conditions, you will not be eligible for any refund for services or subscriptions.

7. Modifications to the Policy

Shortneer.com reserves the right to modify this Return and Refund Policy at any time. Changes will be posted on this page, and the "Last Updated" date will be revised accordingly. Your continued use of our Services after any changes signifies your acceptance of the new terms.

8. Contact Information

If you have any questions about this Return and Refund Policy or wish to request a refund, please contact us at:

Email: support@shortneer.com

Address: 117 S Lexington St STE 100, Harrisonville,MO 64701-2444

Phone: +1 (330) 256-0917

9. Final Note

We appreciate your understanding and cooperation regarding our Return and Refund Policy. At Shortneer.com, our goal is to provide exceptional services that meet your needs. Thank you for choosing us as your connections platform!